Client Services and Case Management

• Conduct medical-social needs screens and assessments through a one-to-one interview process with all appropriate referrals. May meet with clients in a variety of locations including but not limited to the following: private homes, hospitals, clinics, and community agencies.

• Provide documentation of home visits and screens accurately and within scheduled time frame.

• Meet with supervisor weekly to review cases.

• Serve as an advocate for participants and potential participants by scheduling prenatal appointments, arranging for Medicaid taxi, and referring to appropriate community resources.

• Provide health education and case management services; assess the needs of pregnant women and their families.

• Develop a comprehensive care plan with the woman to meet her needs and improve the outcome of her pregnancy and provide the woman and her family access to social and health services, advocate for her when necessary.

• Conduct visits with families on a weekly, bi-weekly, or monthly basis or as mandated by HMB policy.

• Meet or exceed monthly benchmarks include client face-to-face requirements.

• Assist the Intake and Referral Workers with conducting eligibility home visits as needed.

• Respond to client emergencies, as needed and appropriate.

• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately. Always intervene on behalf of the child when necessary.

Documentation and Compliance

• Maintain tracking forms, required statistical information and other paperwork as required, in a detailed, timely manner.

• Ensure all required documentation is entered into the agency database within required time frame.

• Ensure documentation meets program and regulatory requirements, including confidentiality and data-security standards.

Health Education and Community Engagement

• Conduct prenatal health education sessions for community resources.

• Facilitate group education sessions, as required and necessary to meet program goals.

• Assist with Hopper Events and community activities, as needed.

• With the supervisor, collaborates with community partners to maintain an effective referral base.

Professionalism and Organizational Support

• Demonstrate or can quickly learn the social service delivery system 

• Communicate clearly, concisely, and in a tactful, professional manner.

• Share accurate information about Healthier Moms and Babies.

• Take initiative and responsibility for decisions as an individual and as a staff member of HMB. Encourage a positive work environment and experience for co-workers and clients.

• Adhere to all organizational and departmental policies, procedures, and practices.

• Maintain regular attendance and punctuality in accordance with organizational policy.

• Work evenings and weekends as required.

• Utilize material, equipment, and time in a safe, beneficial, and cost-effective manner; organize workload to complete responsibilities in an appropriate and timely manner.

• Participate in in-service training and attend conferences as needed.

• Adhere to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty; exhibit commitment and promote HMB’s mission, values, and vision.

• Perform other duties as assigned by Supervisor.

Education

• Minimum of a Bachelor’s degree in Human Behavioral Science, Social Work or Human Services. Education focus or education minor on drug addiction, alcohol addiction, education, counseling, psychology, child development, family intervention, therapeutic techniques, preferred.

License/Certification

• Must have a current, valid Driver’s License.

Experience

• ‍Required: Minimum of two years of experience required

• Preferred: Case Management with home visits, experience with maternal child health; familiarity with local social service delivery network. Previous experience in case management, home health, maternal child health or other work directly related to the mission of HMB.

Knowledge, Skills, Abilities

• ‍ Bilingual in Spanish and English

• Knowledge of pregnancy, labor and delivery, infancy, of community agencies and social service network, ability to work with diverse cultures and a willingness to make home visits. Must have superior conflict resolution and/or mediation skills.

• Demonstrates integrity in all situations and interactions; has the ability to develop trusting, collaborative, professional relationships with coworkers, clients, and community collaborators.

• Relates in a culturally sensitive manner to low-income clients and those from diverse backgrounds.

• Demonstrates a passion for excellence and a commitment to lifelong learning.

• Able to communicate clearly, concisely, and in a tactful, professional manner.

• Demonstrates initiative, self-motivation, and pro-active behavior.

• Must have organizational skills; demonstrated ability to manage multiple and diverse clients concurrently.

• Must have strong analytical and problem-solving skills.

• Computer literacy in Microsoft Outlook, Office, and Excel required.

‍ ‍

• Work Environment: Approximately 80% indoors / 20% outdoors.

• May involve exposure to fumes/vapors, dust, odors, infectious diseases

• Sitting: Frequent

• Reaching/Twisting: Occasional

• Standing: Occasional

• Walking: Occasional

• Bending / Kneeling / Squatting: Occasional

• Pushing / Pulling: Occasional

• Lifting:

  • 0–10 lbs: Frequent

  • 11–25 lbs: Occasional

  • 26-50 lbs: Occasional

  • 51-100 lbs: Rarely

• Carrying:

  • 0-10 lbs: Frequent

  • 11-15 lbs: Occasional

  • 26 lbs+: Occasional

  • 50 lbs+: Rarely

• Sensory abilities specifically required: normal vision, hearing, touch, and smell. Taste is not required.

• Vision required includes close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Rarely is defined as <25 percent of the time

Occasional is defined as < 50 percent of the time

Frequent is defined as >50 percent of the time occasionally