Client Assessment and Short-Term Support

• Conduct medical and social needs screenings and assessments through one-on-one interviews and make appropriate referrals.

• Meet clients in various locations including but not limited to: private homes, hospitals, clinics, and community agencies.

• Document assessments and screenings accurately and within required timeframes.

• Meet weekly with the supervisor to review assessment information and ensure appropriate referral services to HMB.

• Plan and provide short-term services until clients are assigned to a long-term home visitor.

• Provide ongoing case management by conducting home visits with families on a weekly, bi-weekly, or monthly basis, as needed.

• Provide health education and case management services; assess the needs of pregnant women and their families.

• Develop and implement comprehensive care plans to meet client needs and improve pregnancy outcomes. 

Data Entry and Case Documentation

• Maintain accurate tracking forms, required statistical information, and other paperwork as required, in a detailed, timely manner.

• Process new client referrals and enter data into the electronic database promptly and accurately.

• Prioritize work according to referral requirements and deadlines.

• Meet or exceed established productivity goals. 

Community Engagement and Group Programming

• Assist with diaper distribution activities, including fulfilling diaper requests, distributing diapers to clients, and supporting community outreach events.

• Recruit prospective clients for HMB services, including group education classes.

• Assist with community engagement activities and public events as needed.

• Help facilitate group education classes as needed. 

Professionalism and Organizational Alignment

• Respond to client emergencies promptly and appropriately.

• Demonstrate knowledge of the social service delivery system or the ability to learn quickly.

• Communicate clearly, concisely, and in a tactful, professional manner.

• Share accurate information and represent Healthier Moms and Babies in a professional manner within the community.

• Take initiative and responsibility for decisions as an individual and as a staff member of HMB.

• Maintain a positive and collaborative work environment and experience for co-workers and clients.

• Adhere to all organizational and departmental policies, procedures, and practices; maintain proper attendance and punctuality.

• Be willing to work evenings and weekends as required.

• Utilize materials, equipment, and time in a safe, beneficial, and cost-effective manner; organize workload to complete responsibilities in an appropriate and timely manner.

• Participate in in-service training and attend conferences as required.

• Uphold ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty; exhibit commitment and promote HMB’s mission, values, and vision.

• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately. Always intervene on behalf of the child when necessary.

• Perform other duties as assigned by the Home Visiting and Intake Supervisor.

Education

• Bachelor’s degree in Social Services or a related field required. 

License/Certification

• Must maintain a valid driver’s license and a vehicle for full-time business use. Employees must also maintain automobile insurance with minimum liability coverage of $300,000 Combined Single Limit (CSL) or $250,000 per person/$500,000 per accident. 

Experience

• Minimum of two years of related experience required.

• Experience in intake, assessment, case management, home visiting, or maternal and child health preferred. 

Knowledge, Skills, and Abilities

• Demonstrate skill in client recruitment and retention.

• Demonstrate knowledge of pregnancy, labor and delivery, and infancy.

• Demonstrate integrity and the ability to build trusting, collaborative relationships with coworkers, clients, and community partners.

• Relate in a culturally sensitive manner to low-income clients and those from diverse backgrounds.

• Demonstrate a passion for excellence and a commitment to lifelong learning.

• Communicate clearly, concisely, and professionally.

• Show initiative, self-motivation, and proactive behavior.

• Possess knowledge of community agencies and social service networks; demonstrate willingness to make home visits as needed.

• Demonstrate strong conflict resolution, mediation, and problem-solving skills.

• Exhibit effective organizational skills and the ability to manage multiple priorities.

• Demonstrate proficiency in Microsoft Outlook, Word, and Excel.

• Exhibit teamwork while striving for excellence in client care.

• Demonstrate a strong work ethic and superior prioritization skills.

• Demonstrate adaptability and flexibility in a changing environment.

• Work Environment: Approximately 80% indoors / 20% outdoors.

• May involve exposure to fumes, dust, odors, gases, or infectious diseases.

• Sitting: Frequent

• Standing / Walking: Occasional

• Bending / Kneeling / Squatting / Reaching / Twisting: Occasional

• Pushing / Pulling: Occasional

• Lifting / Carrying:

  • 0–10 lbs: Frequent

  • 11–25 lbs: Occasional

  • 26 lbs +: Rarely

• Must have normal vision, hearing, touch, and smell. Taste is not required.

• Requires close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Rarely is defined as <25 percent of the time

Occasional is defined as < 50 percent of the time

Frequent is defined as >50 percent of the time occasionally