Client Services and Case Management

• Conduct medical and social needs screenings and assessments through one-on-one interviews and make appropriate referrals.

• Meet clients in various locations including but not limited to: private homes, hospitals, clinics, and community agencies.

• Document home visits and screenings accurately and within required timeframes.

• Meet weekly with the supervisor to review cases.

• Serve as an advocate for clients and potential clients by scheduling prenatal appointments, arranging transportation, and referring to appropriate community resources.

• Distribute 50 diapers per child under age five each month to eligible clients, supporting families in meeting their basic needs.

• Provide health education and case management services; assess the needs of pregnant women and their families.

• Develop and implement comprehensive care plans to meet client needs and improve pregnancy outcomes.

• Conduct home visits weekly, bi-weekly, or monthly as required by HMB policy.

• Meet or exceed monthly benchmarks, including face-to-face client contact requirements.

• Respond to client emergencies as needed.

• Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately. Always intervene on behalf of the child when necessary.

Documentation and Compliance

• Maintain accurate tracking forms, required statistical information, and other paperwork as required, in a detailed, timely manner.

• Ensure all required documentation is entered into the agency database within required timeframe.

Health Education and Community Engagement

• Conduct prenatal health education sessions for community members and partners.

• Facilitate group education sessions, as required and necessary to meet program goals.

• Assist with Hopper Events and other community activities as needed.

• With the supervisor, collaborate with community partners to maintain an effective referral base.

Professionalism and Organizational Alignment

• Demonstrate knowledge of the social service delivery system or the ability to learn quickly.

• Communicate clearly, concisely, and in a tactful, professional manner.

• Share accurate information and represent Healthier Moms and Babies in a professional manner within the community.

• Take initiative and responsibility for decisions as an individual and as a staff member of HMB.

• Maintain a positive and collaborative work environment and experience for co-workers and clients.

• Adhere to all organizational and departmental policies, procedures, and practices; maintain proper attendance and punctuality.

• Be willing to work evenings and weekends as required.

• Utilize materials, equipment, and time in a safe, beneficial, and cost-effective manner; organize workload to complete responsibilities in an appropriate and timely manner.

• Participate in in-service training and attend conferences as required.

• Uphold ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty; exhibit commitment and promote HMB’s mission, values, and vision.

• Perform other duties as assigned by the Home Visiting and Intake Supervisor.

• Bachelor’s degree in Human Behavioral Science, Social Work, or Human Services required.

• Coursework or a minor in drug or alcohol addiction, education, counseling, psychology, child development, family intervention, or therapeutic techniques preferred.

• Must maintain a valid driver’s license and a vehicle for full-time business use. Employees must also maintain automobile insurance with minimum liability coverage of $300,000 Combined Single Limit (CSL) or $250,000 per person/$500,000 per accident.

• Minimum of two years of experience required.

• Experience in case management, home visiting, or maternal and child health preferred.

• Familiarity with local social service networks is desirable.

• Demonstrate knowledge of pregnancy, labor and delivery, and infancy.

• Demonstrate integrity and the ability to build trusting, collaborative relationships with coworkers, clients, and community partners.

• Relate in a culturally sensitive manner to low-income clients and those from diverse backgrounds.

• Demonstrate a passion for excellence and a commitment to lifelong learning.

• Communicate clearly, concisely, and professionally.

• Show initiative, self-motivation, and proactive behavior.

• Possess knowledge of community agencies and social service networks; demonstrate willingness to make home visits as needed.

• Demonstrate strong conflict resolution, mediation, and problem-solving skills.

• Exhibit effective organizational skills and the ability to manage multiple priorities.

• Demonstrate proficiency in Microsoft Outlook, Word, and Excel.

• Exhibit teamwork while striving for excellence in client care.

• Demonstrate a strong work ethic and superior prioritization skills.

• Demonstrate adaptability and flexibility in a changing environment.